Terms of Service

GetMusicAt is a service and brand of Royal Streaming AB (org. no. 556697-4746), Vaksalagatan 16, Våning 3, 753 20 Uppsala, Sweden (“Royal Streaming”, “we”, “us”). Royal Streaming AB is registered for VAT in Sweden.

These Terms of Service (“Terms”) apply to the website getmusic.at, the GetMusicAt web app at app.getmusic.at and every other part of the GetMusicAt service (together, the “Service”). They form a contract between us and the business that uses the Service (the “Customer”, “you”).

The Service is provided to businesses only. The person who creates an account for a business confirms that they are authorised to accept these Terms on its behalf. Consumer protection rules for purchases by private individuals therefore do not apply.

You accept these Terms by ticking the acceptance box when you create an account, or by accepting an invitation to an existing organization. We record which version you accepted. If you do not accept these Terms, you may not use the Service.

GetMusicAt is an online catalogue of curated music channels (“sounds”) for background music in business premises such as stores, hotels, bars, restaurants, gyms and offices. You can play a sound in a web browser on a computer, tablet or phone, or on Sonos speakers that you connect to the Service.

• The catalogue changes over time. We may add, change or remove sounds and tracks, for example when licences change.
• Some sounds may not be available in every country.
• Descriptions of sounds (for example mood, genre, tempo or suitable business types) and recommendations are guidance only. We do not guarantee that a sound matches a description or your expectations.
• Each location can play on one device at a time. The Service decides whether playback may start, based on your subscription, the location’s status and the rights available for the content.

You need an account to use the Service (the public demo on the website is the only exception). A business is represented in the Service as an organization with one or more locations (for example a store, a restaurant or a hotel bar). An organization invites its staff as members with roles, such as Owner, Organization Admin, Billing, Location Manager and Player, that decide what each person can see and do.

Who may use the Service

• Every user must be at least 18 years old and have the legal capacity to enter into this agreement.
• Every user needs their own account with a valid email address that they can access. Accounts are personal and may not be shared, sold or transferred.
• You must give accurate information, including your company details, and keep it up to date.

Security of your account

• Choose a password that you do not use for other services and keep it confidential.
• Do not create an account in someone else’s name or otherwise impersonate another person or business.
• Tell us without delay at support@getmusic.at if you suspect that someone has used your account without permission. You can sign out other devices in Settings.

Responsibility for your organization

The Customer is responsible for all activity in its organization, including what its members do, and for giving access only to people who should have it. The Owner can change roles, restrict members to specific locations and remove members at any time.

Price

The Service is a subscription billed per active location. The price is €25 per active location per month, excluding VAT, unless a different price is shown in the Service when you subscribe. Paused and archived locations are not billed. When you add, pause, resume or archive a location, the number of billed locations changes, and the difference for the current period may be charged or credited proportionally on your next invoice. The Service shows the effect on your price before you confirm such a change.

Free trial

• New organizations get a 7-day free trial. The trial starts when a valid payment card has been added; no music can be played before that, except short previews and the public demo.
• The trial is offered once per organization and business. We may refuse a trial if we reasonably believe it is being misused, for example by creating several organizations for the same business.
• At the end of the trial the subscription starts automatically and your card is charged for the active locations, unless you cancel before the trial ends. We remind the billing contacts by email before the trial ends.

Payment and invoices

• The subscription is billed monthly in advance. Payments are processed by our payment provider, Stripe. We never receive or store your full card number.
• Invoices are available in the app under Billing for users with billing access.
• You authorise us, through Stripe, to charge the payment method on file for each billing period until the subscription ends.

VAT

Prices are stated excluding VAT. VAT is added where it applies:

• Customers in Sweden are charged Swedish VAT (currently 25%).
• Businesses in another EU country with a valid VAT number are invoiced without Swedish VAT under the reverse-charge rules; the Customer accounts for VAT in its own country.
• Customers outside the EU are invoiced without Swedish VAT. Any local taxes or duties are the Customer’s responsibility.
• You are responsible for giving us a correct VAT number and billing country. If we are required to charge VAT because the information is missing or wrong, we may do so.

Failed payments

If a payment fails, we notify the billing contacts and Stripe retries the payment. You keep access for a grace period of 7 days from the failed payment. If the payment has not succeeded by then, playback is blocked for the whole organization until the outstanding amount is paid. Updating the card in Billing → Manage billing usually resolves this.

Price changes

We may change our prices. We will tell you by email at least 30 days before a new price applies to your subscription. If you do not accept the new price, you can cancel before it takes effect.

• Cancel your subscription at any time in the app: Billing → Manage billing opens the billing portal, where you can cancel. The cancellation takes effect at the end of the current billing period, and you keep access until then. Amounts already paid are not refunded, unless mandatory law requires it.
• Delete your organization in Settings (Owner only). Deleting an organization cancels its subscription immediately, without refund for the rest of the current period, stops playback and removes all members’ access.
• Delete your user account in Settings. An Owner must first transfer ownership or delete the organization, so that no organization is left without an owner.
• We may suspend or terminate the Service for a Customer or a user with immediate effect if payments are not made (see “Failed payments”), if these Terms or the music license agreement are materially breached, if the Service is used unlawfully or in a way that puts the Service, other customers or rights holders at risk, or if we are required to do so by law or by a rights holder. Where reasonable, we will warn you first and give you the opportunity to correct the problem.
• We may stop offering the Service altogether with at least 60 days’ notice by email.

What happens to your data after cancellation or deletion is described in our Privacy Policy.

Your use of the music is governed by a separate music license agreement between you and Royal Streaming AB or one of its partners. That agreement sets out which rights are cleared for playing the music in your premises (for example which public performance and related rights, and in which countries). If these Terms and the music license agreement conflict on the use of music, the music license agreement prevails.

While your subscription or trial is active, you may play the music through the Service as background music at your active locations, within the limits of the music license agreement. You may not:

• play the music anywhere other than at a location registered in your organization, or after your subscription has ended;
• record, copy, download, rip or store the music, except for temporary caching done automatically by the app;
• broadcast, stream or make the music available outside your premises, including on radio, television, the internet, in telephone queues or in videos, advertisements or social media;
• use the music at events that charge a separate entrance fee for the music, such as concerts, club nights or dance performances, unless the music license agreement expressly allows it;
• sell, sublicense or otherwise give access to the music to anyone else.

Depending on the country, rules on public performance may require you to register with, or obtain a licence from, a local collecting management organisation (CMO) for rights that the music license agreement does not cover. Where we know of such requirements, the Service shows a notice for your country, but it remains your responsibility to hold every licence that applies to your premises.

Certificate

The Service provides a certificate with a QR code and a verification code. Anyone can check the certificate at getmusic.at/verify. The check shows only whether your organization (or a location) has a valid subscription or trial with GetMusicAt at the time of the check. The certificate is not a licence in itself and does not extend the rights under the music license agreement.

You agree not to:

• use robots, scrapers or other automated means to access the Service, or request pages, streams or data at a rate faster than a person could using the app normally;
• circumvent or try to circumvent access controls, the one-device-per-location rule, rate limits or other technical protections, or share stream links, tokens or certificates to give others access;
• copy, modify, decompile or reverse engineer the Service, except where the law expressly allows it;
• disrupt or overload the Service, probe it for vulnerabilities without our written permission, or introduce malware;
• use the Service unlawfully, to infringe the rights of others, or to mislead others about your licensing status.

If you believe you have found a security vulnerability, please tell us at support@getmusic.at and give us reasonable time to fix it before disclosing it.

The Service, including its software, design, texts, channel curation and the GetMusicAt name and logo, belongs to Royal Streaming AB or its licensors. The music and related content in the catalogue belong to the respective rights holders and are made available under licence. Nothing in these Terms transfers any ownership or grants any rights beyond the limited right to use the Service and the music described in these Terms and in the music license agreement. All rights not expressly granted are reserved.

If you send us ideas or feedback about the Service, we may use them without obligation to you.

• Sonos. If you choose to connect a Sonos account, playback on your speakers depends on Sonos’ systems and is also subject to Sonos’ own terms. We are not responsible for Sonos’ products or services, and features may change if Sonos changes its interface. You can disconnect Sonos at any time.
• Stripe. Payments are handled by Stripe, and the billing portal is provided by Stripe.
• Your equipment and connection. You need a compatible device, a supported web browser, speakers and an internet connection. You are responsible for them and for any charges from your internet or mobile provider. Browser playback on a phone may stop when the screen locks.

We make reasonable efforts to keep the Service available and working, but we do not guarantee uninterrupted or error-free operation. The Service may be unavailable because of maintenance, updates, faults, or problems with the internet, streaming infrastructure or third-party services. We try to plan maintenance outside typical business hours and to limit its impact.

We may change, improve or remove features of the Service. If a change materially reduces the Service you pay for, we will tell you in advance where reasonably possible.

Support is provided by email at support@getmusic.at.

• We are not liable for indirect or consequential loss, such as loss of profit, revenue, business or goodwill, loss of data, or claims from third parties, unless the loss was caused by our gross negligence or wilful misconduct.
• Our total liability under these Terms is limited to the fees the Customer paid for the Service during the 12 months before the event that gave rise to the claim. This limit does not apply to loss caused by our gross negligence or wilful misconduct, or where limitation is not allowed by mandatory law.
• Neither party is liable for failure or delay caused by circumstances beyond its reasonable control, such as power or network failures, failures of third-party providers, labour disputes, fire, natural events, government action or war (force majeure).
• Claims must be made in writing within a reasonable time, and no later than six months after you noticed or should have noticed the problem. The Customer is responsible for the use of the Service and the music within its organization, and for claims from rights holders or others that result from use in breach of these Terms or the music license agreement.

We process personal data about users and business contacts as described in our Privacy Policy. Cookies and similar technologies are described in our Cookie Policy.

We may update these Terms, for example when the Service, our prices or the law change. The current version is always published at getmusic.at/terms with its date and version number. For changes that materially affect you, we will notify the account owners by email or in the app at least 30 days before the changes take effect.

If you continue to use the Service after the changes take effect, the updated Terms apply. If you do not agree to them, you can cancel your subscription before they take effect.

• These Terms, the music license agreement and the prices shown in the Service form the entire agreement between us regarding the Service.
• You may not transfer your rights or obligations under these Terms without our written consent. We may transfer them to a company in the same group or to a buyer of the Service, and will tell you if we do.
• If any provision is found to be invalid, the rest of these Terms continue to apply.
• If we do not enforce a right immediately, we have not waived it.
• These Terms are written in English. If they are translated, the English version prevails.

These Terms are governed by the laws of Sweden, without regard to its conflict of law rules. Disputes arising from these Terms or the Service are settled by the Swedish general courts, with Uppsala District Court (Uppsala tingsrätt) as the court of first instance.

Questions about these Terms? Contact us: